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Knihy v angličtine > Ekonómia, financie, obchod a manažment > Obchod a manažment > Manažment a techniky manažmentu > Manažment: vedenie (leadership) a motivácia > New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Name: New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Brand: McGraw-Hill Education - Europe
SKU: 04011888
Price: 24.16 EUR
Availability: InStock

Joseph Michelli

Jazyk

Angličtina

Kniha Pevná

Libristo kód: 04011888

Nakladateľstvo McGraw-Hill Education - Europe, júl 2008

The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of custome... Celý popis

Libristo kód: 04011888

60 b

24.16 €

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The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. Having had access to the company, Michelli presents the 5 key principles behind their success and innovations for which they are famous.