Nehodí sa? Žiadny problém! Tovar môžete vrátiť až do 30 dní
S darčekovým poukazom nešliapnete vedľa. Obdarovaný si za darčekový poukaz môže vybrať čokoľvek z našej ponuky.
Až 30 dní na vrátenie tovaru
Every escalation you've ever witnessed - a shouting match, a shattering calm, a stranger unraveling - looks like a failure of character. It almost never is.
Drawing on decades of research in neuroscience, trauma, and communication - from the amygdala's threat response to Gottman's flooding studies, from Marshall Rosenberg's Nonviolent Communication to Chris Voss's hostage negotiation tactics - The Shape of the Storm makes a single, urgent argument: escalation is not a choice made by an unreasonable person. It is a nervous system doing exactly what it was built to do, often shaped by histories the people around it will never fully know.
Grounded in a career spent in security, alongside police officers, and inside a shelter's safety team - and in a childhood that taught its author to read danger before he could read a clock - this book offers something rare: a philosophy of de-escalation that is both scientifically rigorous and deeply human. It will change how you see the people yelling in the parking lot, the coworker who won't calm down, the partner who shuts you out mid-argument - and how you see the parts of yourself that do the same.
This is not a training manual. It's a way of understanding what happens in the space between a threat and a response - and what it actually takes to bring another person, or yourself, back down.