Mapping Intelligence

Every day, customers walk out of your store without everything they came for. You never see it happen. It never shows up in your data. But it's costing you more than you think.

Industry research shows that approximately 30% of shoppers fail to find at least one intended item per visit. For a single independent grocery store with 500 daily customers, that silent loss adds up to over $100,000 per year - from one solvable problem.

Mapping Intelligence is a practical guide for retail, healthcare, and warehouse operators who want to understand what AI-powered indoor navigation does, what it actually costs, what it returns, and whether it makes sense for their specific business - written in plain language, with no jargon and no fluff.

Inside this guide, you will find:

- The five hidden costs of navigation failure - and how to calculate your store's specific exposure
- A fully worked ROI example showing $140,698 in annual value against a $3,600 annual cost (39× return, 10-day payback)
- A plain-language explanation of how the technology works - no IT background required
- Real-world applications across grocery retail, hospital environments, and warehouse operations
- The six-area vendor evaluation checklist that separates serious products from impressive demos
- Honest answers to the seven objections every operator raises before deploying

This book is for you if you are:

- An independent or regional grocery operator looking to improve customer experience without a large technology budget
- A hospital facilities or patient experience administrator evaluating wayfinding technology
- A warehouse or fulfillment operations manager working to improve pick efficiency and reduce onboarding time
- A technology founder or product manager building in the physical-digital space

About the Author

Harita Kanuri is the founder and CEO of Allwyn Consulting Services LLC and the creator of Nav-vera, an AI-powered indoor navigation platform serving grocery, healthcare, and warehouse operators across the United States. She is based in Bentonville, Arkansas - the center of the world's most consequential retail ecosystem.