ITIL for Optical Transport Network Excellence

Optical transport networks power the digital economy-but performance and predictability only happen when great photonics meets great service management. ITIL for Optical Transport Network Excellence shows engineers and leaders exactly how to fuse ITIL® practices with DWDM/OTN realities so operations become not just fast and resilient, but also predictable, auditable, and continually improving.
Written as a toolkit you can open anywhere, the book avoids rigid chapters. Jump straight to what you need-designing trustworthy services, running high-stakes operations, or rolling out changes safely-and adopt field-tested artifacts right away.
You'll see ITIL's language of value, practices, and the Service Value System translated into day-to-day optical work: planning wavelengths, operating multivendor ROADMs, restoring service after fiber cuts, hardening the management plane, and proving compliance.
Who it's for

• Network & transmission engineers who want repeatable models that cut MTTR and raise change-success rates.
• NOC leaders and service managers who own SLAs and customer trust.
• Security, governance, and audit teams needing defensible controls for OTN management planes and data in transit.
• Executives and program managers aligning investment to outcomes across vendors.

• Build a shared foundation (SVS, guiding principles, utility vs. warranty) that lets mixed v3/v4 environments move forward together.
• Design services people can trust-clear latency/jitter targets, ODUflex profiles, diverse routing, and acceptance criteria.
• Operate with clarity under pressure-incident/request practices tuned to BER spikes, OSNR degradation, and control-plane faults.
• Stop repeats-problem management anchored in TCM/FEC/power telemetry and a living known-error library.
• Make change safe and fast-MoPs, canary upgrades, and automated rollbacks across line systems, transponders, and NMS/SDN software.
• See and prove what matters-event correlation to root cause, SLO/SLA reporting people understand.