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Experience
The 5 Principles of Disney Service and Relationship Excellence
Angličtina
50 b
30 dní na vrátenie tovaru
Zákazníci tiež kúpili
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Brožovaná
25.61
€
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Brožovaná
13.06
€
/
Brožovaná
21.16
€
/
Brožovaná
45.97
€
/
Pevná
270.92
€
Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors' experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading "The Experience "the reader will learn to: Identify service problems that face every company in the marketplace.Identify "the experience" and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organization's level of "the experience" by utilizing the experience quotient and applying the I CARE principles, and
Informácie o knihe
Angličtina
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Brožovaná
22.98
€
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Brožovaná
28.35
€
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Brožovaná
8.09
€
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Brožovaná
16.70
€
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Kniha
14.57
€
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