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30 dní na vrátenie tovaru
Create Memorable Experiences That Build Loyalty and Advocacy
Customers don't remember transactions-they remember experiences.
Customer Centricity shows how to design every interaction around genuine value, emotional connection, and long-term trust. This book moves beyond customer service to embed customer thinking into strategy, culture, and decision-making.
You'll learn how to:
Because sustainable growth is built on relationships, not campaigns.
When customers win, everyone wins.
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