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At Your Service
Angličtina
65 b
Až 30 dní na vrátenie tovaru
Zákazníci tiež kúpili
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Brožovaná
20.77
€
/
Brožovaná
13.81
€
Words matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations.
Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.
The book also focuses on the best procedures and methods to create these workplace essentials:
Interviews and resumes
Body Language
Economics of the workplace
Specific grammar points
Brainstorming
Traits of good managers and employees
Many students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.
Informácie o knihe
Angličtina
Darujte túto knihu ešte dnes
Je to jednoduché
1 Pridajte knihu do košíka a vyberte možnosť doručiť ako darček 2 Obratom Vám zašleme poukaz 3 Knihu zašleme na adresu obdarovanéhoMohlo by vás tiež zaujímať
/
Pevná
37.21
€
/
Brožovaná
14.82
€
/
Pevná
179.53
€
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