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This handbook discusses two significant simultaneous developments in the healthcare sector: the transition from fee-for-service to value-based care and the exponential surge in the integration of artificial intelligence. The dynamic intersection of smart technology and value-based care is explained using the QUEST framework - quality, utilization, efficiency, satisfaction, and teamwork.
The author is a physician board-certified in emergency medicine and clinical informatics and frequently lectures on emergency department operations topics. He founded Auscura, a technology company that enhances value-based care through workflow automation, patient engagement, and benchmarking.
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