Achieving Amazing (Client) Relationships

Are you a pentester who works with clients? Does your manager complain about your "soft skills"?

* Can you tell when someone wants just a high level overview vs. a deep technical explanation?
* What do you say to a client who doesn't want a finding reported because it will look bad to the board of directors?
* Are there ways to tell when a person cares about their product and they are actually happy when you find flaws in it before a malicious outsider?

These soft skills will translate to any field where people are hired primarily for their technical expertise. This book is mandatory reading for all the people who work for me.

A full day workshop is condensed into an easy to read and follow book which guides you through:

* Some of the best ways to think about who you actually serve
* How to communicate with different people
* How to handle people who are afraid of being fired vs those who want a great product
* How to phrase your defects so they agree with you
* Finally letting go of the misconceptions about "millennials", etc. being different than everyone else