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Customer Service and Complaints, Complaint Handling Skills
Jazyk
Čínština
Čínština
E-kniha
Adobe ePub
This book discusses the methods and mentality of handling customer complaints with enterprise manage...
Celý popis
Libristo kód: 41244091
?
31 b
31 b
12.69
€
Skladom
Ihneď na stiahnutie
This book discusses the methods and mentality of handling customer complaints with enterprise managers and customer complaint handling operators who need to resolve customer complaints. The book focuses on customer service and customer complaints, complaint handling techniques and methods, and provides a more detailed explanation. It also specifically introduces some common industry customer service characteristics and skills, and lists classic cases.
Informácie o knihe
Celý názov
Customer Service and Complaints, Complaint Handling Skills
Autor
Zhu Yuhua
Jazyk
Čínština
Čínština
Väzba
E-kniha - Adobe ePub
Dátum vydania
2013
EAN
9787513902915
Libristo kód
41244091
Nakladateľstvo
Democracy and Construction Publishing House
