Oh no, is something wrong? We’ll fix it as fast as we can.

Incorrect order

We take great care when dispatching orders and check the correctness of the contents of each order carefully before dispatch. Unfortunately, mistakes happen at times and an order may be incomplete or contain incorrect items. In this case, please contact customer support and we will advise you on how to proceed. We will do our best to resolve the situation as quickly as possible to your full satisfaction.

Defective products

Is the product defective? We're sorry, but we’ll put it right. Please send the items you want to return back to our address together with the complaints form. We'll deal with the complaint before you can say "All the books in the world". This has to be done within 30 days.

Return of defective items: