Free delivery for purchases over 59.99 €

Slovak post 4.49 € SPS courier 4.99 € GLS courier 3.99 € GLS point 2.99 € Packeta courier 4.99 € Packeta point 2.99 € SPS Parcel Shop 2.99 €

Contact

How to shop

Help

My account

▸ Empty :-(

Books in English > Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management: leadership & motivation > New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Name: New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Brand: McGraw-Hill Education - Europe
SKU: 04011888
Price: 24.29 EUR
Availability: InStock

Joseph Michelli

Language

English

Book Hardback

Libristo code: 04011888

Publishers McGraw-Hill Education - Europe, July 2008

The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of custome... Full description

Libristo code: 04011888

60 b

24.29 €

In stock at our supplier Shipping in 3-5 days

30-day return policy

Customers also purchased

Four Seasons Isadore Sharp

/ Paperback

26.04 €

100 Tips for Hoteliers Peter J Venison

/ Paperback

14.92 €

Styled Emily Henderson

/ Hardback

32.22 €

Be Our Guest (10th Anniversary Updated Edition) Ted Kinni

/ Hardback

22.75 €

Cornell School of Hotel Administration on Hospitality - Cutting Edge Thinking and Practice Jack B Corgel

/ Hardback

36.75 €

Kelly Hoppen Design Masterclass Kelly Hoppen

/ Hardback

49.31 €

Bill Marriott: Success Is Never Final--His Life and the Decisions That Built a Hotel Empire Dale Van Atta

/ Hardback

25.42 €

Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization C William Crutcher

/ Paperback

27.17 €

The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. Having had access to the company, Michelli presents the 5 key principles behind their success and innovations for which they are famous.