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ITIL foundation handbook

Name: ITIL foundation handbook
Brand: TSO
SKU: 02380294
Price: 17.91 EUR
Availability: InStock

Stationery Office

Claire Agutter

Language

English

Book Paperback

Libristo code: 02380294

Publishers TSO, January 2012

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to... Full description

Libristo code: 02380294

44 b

17.91 €

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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.